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Caring Hands Charity Welcomes you Supporting Independence and Quality of Life of Older and Disabled People How We Help The Difference We Make Better Daily Living We can offer you options which can help to maintain and /or improve how you manage day to day with those everyday things which may be getting a little more difficult. Helping you to remain in your home for longer, feeling safe and comfortable, these options have been identified as important. Laundry Collection and Delivery Small Items of Equipment Handyman and Gardening Advice and Advocacy All advice is impartial and completely confidential. The Welfare Benefits Advice service is free of charge. Our independent advisors can help with benefit applications, that can be quite daunting. Often a small increase in basic costs can push a person into the poverty trap, we are here to help remove this worry. First Stop Advice and Signposting is exactly what it says! We're here to answer your queries and offer you information on some supporting organisations that could benefit your situation. We will try our best to help and at the least, give you choices to consider. ​ Wellbeing It would be a pleasure to help if you'd like a little company. We have carefully selected and thoroughly vetted some lovely volunteers, who are waiting to visit people at home, in hospital or care settings and over the phone. Sometimes a little extra is needed and we are lucky enough to have second year degree students who can offer a personal counselling service for that one to one support if needed. We are hoping that our groups will be active soon as this part of wellbeing has had a very positive impact on reducing loneliness over the years. Friendly visits or telephone chats Counselling Groups (information to to follow)

How We Help We have grouped the help we can offer into several categories. Please click on any of the underlined core sections below for further information. Supporting Independent Living Laundry Collection and Delivery Small Items of Equipment. Handyman and Gardening Improving Mental Health One to One Counselling Chats and Visits Achieving Financial Wellbeing Welfare Benefits Advice Advice, Signposting and Connecting to the Community General Advice and Signposting

Contact Us We're happy to help, so get in touch. Contact Details Address Caring Hands Charity 34 Wretham Place Shieldfield Newcastle upon Tyne NE2 1XU f@CaringHandsCharity Telephone 0191 2615234 Monday Tuesday Wednesday email Address contact@caringhandscharity.org.uk Thursday Friday Opening Hours 10.00 am - 3.00pm 10.00 am - 3.00pm 10.00 am - 3.00pm Closed 10.00 am - 3.00pm

Caring Hands Community Launderette The Community Launderette is based at 38 Wretham Place (nearly next door to our charity) it generates a small amount of income for our charitable services and this income is used to subsidise our charitable work. Everyone is welcome to use our launderette, in fact, the more you use, the more you support our work. Community Launderette Opening Hours This is the information for the Community Launderette which is open to the general public, The charity Laundry Collection and Delivery Service can be found here. MONDAY 8:30am - 2:00pm (last wash 1.00pm) TUESDAY 8:30am - 1:45pm (last wash 12.30pm) WEDNESDAY 2:00pm - 5:00pm (last wash 4.00pm) THURSDAY 8:30am - 2 :00pm (last wash 1.00pm) FRIDAY CLOSED TO PUBLIC SATURDAY 8:30am - 2 :00pm (last wash 1.00pm) SUNDAY CLOSED OPENING TIMES MAY VARY DEPENDING ON DEMAND Service Wash Charges SERVICE WASH DROP OFF & COLLECT Regular Wash (up to 16lbs or single quilt) £6.50 Large Wash (up to 35lbs or king size quilt) £9.00 One Regular Dry (7 minutes) £0.50 One Large Dry (8 minutes) £0.65 We try our best to keep these prices up to date but please check directly with the laundry assistants. EXTRAS ​ Fold per regular load £0.90 Fold per large load £1.30 Vanish per scoop £0.55 Colour Catcher £1.30 Laundry Bag £1.00 Text alert upon completion £0.10 Would you like to volunteer for our launderette ? We're always looking for new volunteers to help us out with our work. Be prepared for a busy, busy day at the laundry, whether it's an hour or a day, or a spare couple, you'd be more than welcome. So get in touch now. ​

Volunteer with us - Application Form First Name Last Name Email Phone Address Which service caught your interest? How did you find out about us? Select an option Which days are you available? Mon Tue Wed Thu Fri Sat A few words about you TWO Reference Contact Details Required Submit Application Thanks for applying to volunteer with us!We'll be in touch with you soon.

​ At Caring Hands Charity, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, use our services, and contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time. Any questions regarding this Policy and our privacy practices should be sent by email to contact@caringhandscharity.org.uk or by writing to Caring Hands Charity 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU. Alternatively, you can telephone 01912615234. Who are we? We are Caring Hands Charity, our objects are the relief of those need by reason of age, ill-health, disability, financial hardship, or other disadvantage through the provision of specialist services and facilities that relieve such needs and promote continued independent living. The promotion of the voluntary sector, but not limited to, volunteering. Caring Hands Charity is a registered charity (no. 1039527) The registered address is Caring Hands Charity 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU. Our charitable status was established in 1994 and volunteers support the charity by providing direct input to at least 80% of the services offered. How do we collect information from you? We obtain information about you when you use our website, for example, when you contact us about products and services, and/or to donate. We collect information necessary to provide services, advice, and general signposting. We collect information on are, age, gender, service provided and need, and any such information required to offer support to beneficiaries and stakeholders. We collect feedback from beneficiaries and stakeholders directly by telephone, email, text, mail, and personal contact, to obtain statistical information which supports our grant conditions and development strategies. What type of information we collect from you? The personal information we collect might include your name, address, email address, DOB and telephone details, and information regarding what web pages, Facebook pages you access and when. If you donate online or purchase a product from us, we do not hold your card information, this data is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained see Third Party Product Providers. How is your information used? We may use your information to: process a donation that you have made. process requests that you have submitted. conduct our obligations arising from any contracts entered by you and us. support our grant conditions and development strategies. seek your views or comments on the services we provide. notify you of changes to our services. send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other goods, and services or process a grant or job application. We review our retention periods for personal information on a regular basis. We have a legal requirement to hold certain types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if is set out in any relevant contract you hold with us. Who has access to your information? We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents’ subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers for example Volunteers, we disclose only the personal information that is necessary to deliver the service, please be reassured that we will not release your information to third parties beyond the Caring Hands Charity Network, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Third Party Product Providers When you are using our secure online donation pages, a third-party, who specialises in the secure online capture and processing of credit/debit card transactions, will process the data. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party as part of if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. Your choices You have a choice about whether you wish to receive information from us. If you do not want to receive any further information then please inform us by email, phone, or text message. We will not contact you for marketing purposes if you have indicated that you do not wish us to contact you. You can change your marketing preferences at any time by contacting us by email: contact@caringhandscharity.org.uk or telephone on 0191 2615234. How you can access and update your information The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: contact@caringhandscharity.org.uk or write to us at: Caring Hands Charity 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU. Alternatively, you can telephone 0191 2615234. You have the right to ask for a copy of the information Caring Hands Charity hold about you (we may charge up to £10 for information requests) to cover our costs in providing you with details of the information we hold about you. Security precautions in place to protect the loss, misuse, or alteration of your information When you give us personal information, we take steps to ensure that information provided is securely stored. Any sensitive information (such as credit or debit card details) is encrypted and protected by third party payment processor (PayPal) When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Profiling We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. Use of 'cookies' Like other websites, the Caring Hands Charity website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Links to other websites Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. Sixteen or Under We are concerned to protect the privacy of children aged sixteen or under. If you are aged sixteen or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information. Review of this Policy We keep this Policy under regular review. This Policy was updated in May 2022

Counselling We are pleased to offer Counselling this is a free service offering a safe and supportive environment, in which you can talk through issues/feelings that cause you difficulty or concern. Wherever possible, we will try our very best to help. In some cases, there may be a particular need that requires a more specific approach, if we are unable to offer this and feel that another organisation could offer a more suitable service, then with your permission, we can refer you to them. This option is offered, as part of the commitment to quality Caring Hands Charity adopts, for all of the services it provides. For further information please get in touch with us by telephone, email or in person.

Small Aids We provide small equipment aids, free of charge, by referral from a health professional. These items help older people to remain independent in their home for longer than they may have managed without them. Free Small Items of Equipment This service helps people to remain independent in their home for as long as they wish and it is safe for them to do so. We are only able to provide items, which are within our budget and can be obtained from our supplier. Types of small equipment aids we supply include small household and personal aids. We are pleased to offer the use of a wheelchair at no charge. The length of loan will be agreed dependant on the need. Donations are gratefully accepted for this service. We also have a small number of Walking Trolleys and Perching Stools for short time loan or sale. Access to this service These professionals normally carry out an assessment and can request small equipment aids on behalf of their client: Occupational Therapists Doctors Health Visitors Social Workers We rely on their expertise when we supply items. Each request is based on the individuals needs. And in most cases, once we receive a completed referral form, we will supply requested items on the same day. A designated professional, relative, carer or friend can collect small aids from our office during the opening hours . We can only provide this very unique service, through the support of several Trusts and Foundations and of course, your generous donations.

Welfare Benefits Advice The Welfare Benefits Advice service is free of charge and available to people who live in the East End of Newcastle upon Tyne. How Can We Help All advice is impartial and completely confidential. We provide help and advice relating to most Welfare Benefit Issues. A short examination of your benefits can be carried out to confirm you are receiving the correct amount of entitlement. Our expert could help you to claim benefits which you may be entitled to. We can help you to complete all necessary application forms and negotiate with relevant departments, relating to many ongoing benefit problems on your behalf. If we are able, we may provide representation at Social Security, Disability and Medical Appeal Tribunals. We are registered with Advice UK and our advice workers attend training seminars to keep them updated of any changes introduced in relation to the benefits system. How and When to Get in Touch During Office Hours - contact us in person, by phone or email Every Tuesday 10.00am-12.30pm – Telephone Help and Advice service (no appointment needed). Our adviser will speak with you at their earliest opportunity. You may have to wait or be asked to wait for a call back at a specific time. Every Wednesday 10.00am-3.00pm – Appointments only. These appointments are booked after an initial call from the advisor.

About Us When We Began Established in 1992 and registered 1994 Caring Hands is proud to be an established part of the community, helping older vulnerable people to live independently. We are a point of contact for many people who directly and indirectly need our support and we are very proud of what we have to offer. Our positive impact is thanks to the help of our dedicated volunteers, staff and the people we support in the local community. At the heart of charity lies our ability develop core projects in response to listening to vulnerable people living in Newcastle upon Tyne. Our Aim is to make a meaningful difference in the lives of others. Our Story The true ownership of this charity belongs with the local community, as a consequence of this, we have adopted a process of constant informal conversations with our beneficiaries and stakeholders to identify their wants and needs. From its inception, Caring Hands has been based on identifying need by listening to the issues faced by people and acting as a catalyst to address provision of appropriate support. Our Vision With our support, the most vulnerable members of our community, will enjoy a high quality of life, sustained independence and remain valued and active in their community if they wish to do so. Our volunteers are key to providing help through services, we will continue to recruit, train and retain these generous individuals and groups.